On Rentalake, cancellation policies are entirely defined by the owner. You decide the rules that apply to the guest, including deadlines and the refund amount in the event of cancellation.
However, if you want to refund a guest when the cancellation policy does not provide for it, Rentalake reserves the right to refuse the cancellation or to deduct its service fees.
If this does not answer your question or if you need help, please feel free to contact us using the form below by clicking on “Submit a request”.