The refund following a cancellation may take between 1 and 4 days before being credited to your bank account.
Please note that, in the event of a cancellation, an agent will contact you and do their best to offer you another pond in order to provide you with the best possible support and allow you to maintain your stay.
If this does not answer your question or if you need assistance, please feel free to contact us through the form below by clicking on "Submit a request".